The importance of local governments is especially relevant in an increasingly urbanizing world, for the well-being of the people for the effective delivery of basic services. While there is widespread agreement that effective urban local governments play a critical role in achieving sustainable economic growth, stronger public services and inclusive governance. The city corporation is legally responsible for providing urban services to the people within the municipality area to develop and implement appropriate strategies to ensure sustainable urban development. This is an explanatory-descriptive study followed by in-depth information aiming
To analyze s the systems and processes that contribute to service delivery performance in urban areas and to examine the effectiveness of urban service from the existing problems and outlines proper suggestion for providing urban services to the people effectively. But it is facing a massive challenge in providing adequate urban services in the urban area. Therefore to meet the future demand for urban services, the study suggested, the management capacity of the urban utilities should continue to improve.