The contracting out of an internal business process to a third party company could benefit corporations in their ability to focus on core competency, the increase of productivity, and ability to lower costs associated with running the organization. The purpose of this qualitative research was to explore and assist the decision makers in outlining the benefits their corporation would acquire by opting to outsource instead of using in-house employees to perform the customer service tasks. The participant population consisted of a purposeful sample of 20 members of the organizational management team with a range of 1 to 15 years of working experience. The findings confirmed the following themes (a) cost reduction and innovation, (b) clients achievement of a competitive advantage by enforcing cost reductions, (c) improve performance, and (d) firm can gain efficiencies. The proposed results could contribute to the understanding of the pros of outsourcing by corporations that are persistent in using in-house employees and skeptical about using third party outsourcing companies for their services.