The purpose of this research was to satisfy the customer by listing customer voice and to response positively on their demands. The software is designed for a system or to assist a system, the software development process is based on the analysis phase the next phases are design, code and testing. The system acceptability and usability teaches people to demand more that is why changes occurs during the developing cycle and after the delivery of product, so if change is not managed properly then it can affect the software overall performance and workload on the development team that have no benefit. To reduce these problem development team needs an effective change control model that have defined set of rules to implement change. The current study has been based over change indicators and their role in the general software change development. In this research an effective change control model is proposed, this model is based over the classification of the change, that model calculates the impact of a change and reduce time and cost of maintenance process. This model makes the software more customizable and adaptable moreover it increases the customer confidence on the software development team.

Data processing technology is ever necessary to support the business of the company, and it is housed, kept, and replaced by new technology when available to satisfy the growing thirst for information processing power led by the company. Due to the complex nature to maintaining large computer systems and software's good IT policies are required to run the organization. The expectations are evolving now that IT should be a major contributor to the trade mission of the company. IT managers often do not understand the technology hidden powers and aspect for the freedom and accurate working, which can be provided with the existing resources. It not only it serves the business, but it turns into the proper application of technology as well. In fact, it is a small, but nevertheless significant paradigm to make the transition from a culture of technology to a working convenience. IT Service Management has been used in the IT industry for many years in one form or another, usually by organizations have realized the need for an approach to the provision of balancing services within IT. It is based on the principle of defining, achieving and maintaining the required service levels for IT user, business and company at large. Unfortunately, it can be said that very few IT organizations have adopted IT as a key strategy for Freedom of Information for meeting the targets set in the larger company. Even the adoption of the IT model many organizations have left behind a service orientation, while in their struggle for control of new technologies and therefore that are immature in proper information freedom.