The COVID-19 pandemic disrupted many aspects of our lives, including the world of work. Teleworking and the use of digital tools have become essential contingent solutions for many organizations, allowing employees to continue their professional activities while respecting social distancing measures and travel restrictions. Indeed, teleworking supported by digital tools has helped maintain organizations’ activities and reduce the risk of virus transmission. However, its effectiveness depends on various factors, such as the nature of tasks, available technologies, employee characteristics and specific job requirements, as well as knowledge capitalization and transfer. Moreover, the results of our research based on an empirical study conducted in the banking sector highlighted how digital transformation encourages knowledge capitalization and sharing within an organization, through facilitated collaboration based on the fluid sharing of data and expertise between teams. The purpose of this article is to explore teleworking and the use of digital tools as contingent organizational responses to the Covid-19 crisis, also focusing on knowledge capitalization and transfer. The aim is to examine both the benefits and challenges induced by these practices, as well as their impact on employee well-being.