[ Transformation digitale et télétravail: Des solutions contingentes pour renforcer le partage des connaissances et la résilience organisationnelle en situation de crise ]
Volume 71, Issue 2, March 2024, Pages 209–222
Khalid EL BAZ1, Khalid LIMAMY2, and Hassan EL YAAGOUBI3
1 Structure de Recherche: Politiques Educatives et Dynamiques Sociales, Université Mohamed V, Faculté des sciences de l’Education, Rabat, Morocco
2 Structure de Recherche: Politiques Educatives et Dynamiques Sociales, Université Mohamed V, Faculté des sciences de l’Education, Rabat, Morocco
3 Structure de Recherche: Politiques Educatives et Dynamiques Sociales, Université Mohamed V, Faculté des sciences de l’Education, Rabat, Morocco
Original language: French
Copyright © 2024 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The COVID-19 pandemic disrupted many aspects of our lives, including the world of work. Teleworking and the use of digital tools have become essential contingent solutions for many organizations, allowing employees to continue their professional activities while respecting social distancing measures and travel restrictions. Indeed, teleworking supported by digital tools has helped maintain organizations’ activities and reduce the risk of virus transmission. However, its effectiveness depends on various factors, such as the nature of tasks, available technologies, employee characteristics and specific job requirements, as well as knowledge capitalization and transfer. Moreover, the results of our research based on an empirical study conducted in the banking sector highlighted how digital transformation encourages knowledge capitalization and sharing within an organization, through facilitated collaboration based on the fluid sharing of data and expertise between teams. The purpose of this article is to explore teleworking and the use of digital tools as contingent organizational responses to the Covid-19 crisis, also focusing on knowledge capitalization and transfer. The aim is to examine both the benefits and challenges induced by these practices, as well as their impact on employee well-being.
Author Keywords: digital transformation, covid-19 crisis, contingency, telework, social distancing, business continuity, banking sector, organizational resilience, knowledge transfer.
Volume 71, Issue 2, March 2024, Pages 209–222
Khalid EL BAZ1, Khalid LIMAMY2, and Hassan EL YAAGOUBI3
1 Structure de Recherche: Politiques Educatives et Dynamiques Sociales, Université Mohamed V, Faculté des sciences de l’Education, Rabat, Morocco
2 Structure de Recherche: Politiques Educatives et Dynamiques Sociales, Université Mohamed V, Faculté des sciences de l’Education, Rabat, Morocco
3 Structure de Recherche: Politiques Educatives et Dynamiques Sociales, Université Mohamed V, Faculté des sciences de l’Education, Rabat, Morocco
Original language: French
Copyright © 2024 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The COVID-19 pandemic disrupted many aspects of our lives, including the world of work. Teleworking and the use of digital tools have become essential contingent solutions for many organizations, allowing employees to continue their professional activities while respecting social distancing measures and travel restrictions. Indeed, teleworking supported by digital tools has helped maintain organizations’ activities and reduce the risk of virus transmission. However, its effectiveness depends on various factors, such as the nature of tasks, available technologies, employee characteristics and specific job requirements, as well as knowledge capitalization and transfer. Moreover, the results of our research based on an empirical study conducted in the banking sector highlighted how digital transformation encourages knowledge capitalization and sharing within an organization, through facilitated collaboration based on the fluid sharing of data and expertise between teams. The purpose of this article is to explore teleworking and the use of digital tools as contingent organizational responses to the Covid-19 crisis, also focusing on knowledge capitalization and transfer. The aim is to examine both the benefits and challenges induced by these practices, as well as their impact on employee well-being.
Author Keywords: digital transformation, covid-19 crisis, contingency, telework, social distancing, business continuity, banking sector, organizational resilience, knowledge transfer.
Abstract: (french)
La pandémie de COVID-19 a bouleversé de nombreux aspects de notre vie, parmi lesquels le monde de l’emploi. Le télétravail et l’usage des outils digitaux sont devenus des solutions contingentes essentielles pour de nombreuses organisations, permettant aux employés de poursuivre leurs activités professionnelles tout en respectant les mesures de distanciation sociale et les restrictions de voyage. En effet, le télétravail supporté par les outils digitaux, a pu contribuer à maintenir les activités des organisations et à réduire le risque de transmission du virus. Toutefois, son efficacité dépend de divers facteurs, tels que la nature des tâches, les technologies disponibles, les caractéristiques des employés et les exigences spécifiques du poste, ainsi que de la capitalisation et du transfert de connaissances. En outre, les résultats de notre recherche basée sur une étude empirique réalisée au niveau du secteur bancaire, a mis en lumière la façon dont la transformation digitale encourage la capitalisation des connaissances et leur transfert au sein d’une organisation, grâce à une collaboration facilitée reposant sur le partage fluidifié de données et de savoir-faire entre les équipes. Le présent article vise à explorer le télétravail et l’utilisation des outils digitaux comme réponses organisationnelles contingentes face à la crise du Covid-19, en mettant également l’accent sur la capitalisation et le transfert de connaissances. Il s’agit d’examiner à la fois les avantages et les défis induits par ces pratiques, ainsi que leurs incidences sur le bien-être des collaborateurs.
Author Keywords: transformation digitale, crise du covid-19, contingence, télétravail, distanciation sociale, continuité d’activités, secteur bancaire, résilience organisationnelle, transfert de connaissances.
How to Cite this Article
Khalid EL BAZ, Khalid LIMAMY, and Hassan EL YAAGOUBI, “Digital Transformation and Telework: Contingent Solutions to Enhance Knowledge Sharing and Organizational Resilience in Crisis Situations,” International Journal of Innovation and Scientific Research, vol. 71, no. 2, pp. 209–222, March 2024.
