Volume 67, Issue 1, June 2023, Pages 48–60
OUACHANI Taha1, JAHIDI Rachid2, and LEBZAR Bouchra3
1 Laboratory of research on Strategic Management and Organizations (LASMO), Hassan 1st University, National School of Commerce and Management of Settat (ENCG-S), Settat, Morocco
2 Laboratory of research on Strategic Management and Organizations (LASMO), Hassan 1st University, National School of Commerce and Management of Settat (ENCG-S), Settat, Morocco
3 Laboratory of research on Strategic Management and Organizations (LASMO), Hassan 1st University, National School of Commerce and Management of Settat (ENCG-S), Settat, Morocco
Original language: English
Copyright © 2023 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The growing importance of Information systems in optimizing the operations of organizations has led to a need for evaluating the performance of Information Systems. Consequently, there is an increasing demand for better performance from Information System resources in many organizations, including in the hotel industry. The focus of this study is on investigating the impact of information system evaluation on the performance of hotels in Morocco. The Delone and McLean model provides a robust framework for addressing our research question. Our analysis centers on how companies utilize technology and the performance of their systems. Our findings demonstrate that implementing a high-quality information system and service can enhance the performance of a company, as well as its relationship with the overall environment, by improving the productivity of users. As a result, users demonstrate an intention to use these systems and express satisfaction with their use of these solutions.
Author Keywords: Information system, Information system use, User satisfaction, Evaluation, Hotel industry, Performance.
OUACHANI Taha1, JAHIDI Rachid2, and LEBZAR Bouchra3
1 Laboratory of research on Strategic Management and Organizations (LASMO), Hassan 1st University, National School of Commerce and Management of Settat (ENCG-S), Settat, Morocco
2 Laboratory of research on Strategic Management and Organizations (LASMO), Hassan 1st University, National School of Commerce and Management of Settat (ENCG-S), Settat, Morocco
3 Laboratory of research on Strategic Management and Organizations (LASMO), Hassan 1st University, National School of Commerce and Management of Settat (ENCG-S), Settat, Morocco
Original language: English
Copyright © 2023 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The growing importance of Information systems in optimizing the operations of organizations has led to a need for evaluating the performance of Information Systems. Consequently, there is an increasing demand for better performance from Information System resources in many organizations, including in the hotel industry. The focus of this study is on investigating the impact of information system evaluation on the performance of hotels in Morocco. The Delone and McLean model provides a robust framework for addressing our research question. Our analysis centers on how companies utilize technology and the performance of their systems. Our findings demonstrate that implementing a high-quality information system and service can enhance the performance of a company, as well as its relationship with the overall environment, by improving the productivity of users. As a result, users demonstrate an intention to use these systems and express satisfaction with their use of these solutions.
Author Keywords: Information system, Information system use, User satisfaction, Evaluation, Hotel industry, Performance.
How to Cite this Article
OUACHANI Taha, JAHIDI Rachid, and LEBZAR Bouchra, “Information System Evaluation and Performance in the Hotel Industry in Morocco: An Empirical Study,” International Journal of Innovation and Scientific Research, vol. 67, no. 1, pp. 48–60, June 2023.
