Volume 19, Issue 2, December 2015, Pages 284–289
Jet Mboga1
1 Marketing & Management Sciences, William Paterson University, 1600 Valley Rd, Room 3064, Wayne, NJ 07470, USA
Original language: English
Copyright © 2015 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The contracting out of an internal business process to a third party company could benefit corporations in their ability to focus on core competency, the increase of productivity, and ability to lower costs associated with running the organization. The purpose of this qualitative research was to explore and assist the decision makers in outlining the benefits their corporation would acquire by opting to outsource instead of using in-house employees to perform the customer service tasks. The participant population consisted of a purposeful sample of 20 members of the organizational management team with a range of 1 to 15 years of working experience. The findings confirmed the following themes (a) cost reduction and innovation, (b) clients achievement of a competitive advantage by enforcing cost reductions, (c) improve performance, and (d) firm can gain efficiencies. The proposed results could contribute to the understanding of the pros of outsourcing by corporations that are persistent in using in-house employees and skeptical about using third party outsourcing companies for their services.
Author Keywords: Outsourcing, Domestic, Offshore, Business process outsourcing (BPO).
Jet Mboga1
1 Marketing & Management Sciences, William Paterson University, 1600 Valley Rd, Room 3064, Wayne, NJ 07470, USA
Original language: English
Copyright © 2015 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The contracting out of an internal business process to a third party company could benefit corporations in their ability to focus on core competency, the increase of productivity, and ability to lower costs associated with running the organization. The purpose of this qualitative research was to explore and assist the decision makers in outlining the benefits their corporation would acquire by opting to outsource instead of using in-house employees to perform the customer service tasks. The participant population consisted of a purposeful sample of 20 members of the organizational management team with a range of 1 to 15 years of working experience. The findings confirmed the following themes (a) cost reduction and innovation, (b) clients achievement of a competitive advantage by enforcing cost reductions, (c) improve performance, and (d) firm can gain efficiencies. The proposed results could contribute to the understanding of the pros of outsourcing by corporations that are persistent in using in-house employees and skeptical about using third party outsourcing companies for their services.
Author Keywords: Outsourcing, Domestic, Offshore, Business process outsourcing (BPO).
How to Cite this Article
Jet Mboga, “Factors Influencing Corporations to Outsource: A Case Analysis of MBE Corporation,” International Journal of Innovation and Scientific Research, vol. 19, no. 2, pp. 284–289, December 2015.
