Volume 4, Issue 1, July 2014, Pages 6–12
Swetha Krishna Pondichery1
1 Department of Technology Management University of Bridgeport, Bridgeport, Connecticut, United States
Original language: English
Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
In this study I have used a review centric research method for studying the various factors impacting on Social Marketing the Problems and challenges faced by social marketing. Post identifying the factors I have done a case study of major Effecting Customer Satisfaction in today's market world and for the factors impacting the Social marketing developing a conceptual model for the probable impacting factors and then later studying the same for confirming the same factors. In the conceptual model it was identified that Customer Satisfaction Identity is a major factor contributing to build a Customer image. The objective of the review centric research study is to find out the major facts.
Author Keywords: Customer Satisfaction, Quality, Customer Service, Price Fairness and Tolerance.
Swetha Krishna Pondichery1
1 Department of Technology Management University of Bridgeport, Bridgeport, Connecticut, United States
Original language: English
Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
In this study I have used a review centric research method for studying the various factors impacting on Social Marketing the Problems and challenges faced by social marketing. Post identifying the factors I have done a case study of major Effecting Customer Satisfaction in today's market world and for the factors impacting the Social marketing developing a conceptual model for the probable impacting factors and then later studying the same for confirming the same factors. In the conceptual model it was identified that Customer Satisfaction Identity is a major factor contributing to build a Customer image. The objective of the review centric research study is to find out the major facts.
Author Keywords: Customer Satisfaction, Quality, Customer Service, Price Fairness and Tolerance.
How to Cite this Article
Swetha Krishna Pondichery, “Customer satisfaction,” International Journal of Innovation and Scientific Research, vol. 4, no. 1, pp. 6–12, July 2014.
