[ Une revue de littérature sur le succès des systèmes d’information: Concept multidimensionnel ]
Volume 69, Issue 2, November 2023, Pages 260–271
Imad-Dine BAZINE1, Ikrame EL-ABBADI2, and My Abdelouhab SALAHDDINE3
1 LAREFAG, Université Abdelmalik Essaadi, Ecole Nationale de Commerce et de Gestion, Tanger, Morocco
2 Université Hassan II, Ecole Nationale Supérieure d’Art et de Design, Casablanca, Morocco
3 Université Hassan II, Ecole Nationale Supérieure d’Art et de Design, Casablanca, Morocco
Original language: French
Copyright © 2023 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
This research work addresses the topic of the success of information systems (IS) as a multidimensional concept that requires evaluation based on four characteristics. These are the unit of analysis, the object of analysis, the timing of evaluation, and the type of IS evaluator. A literature review is presented, focusing on the various dimensions of IS success, whether tangible or intangible. These dimensions include IS quality, its usage, user satisfaction, customer satisfaction, organizational context, and performance. The objective of this article lies in highlighting the interdependent characteristics and dimensions that must be considered to measure IS success. This will enable the selection of the most appropriate criteria based on the context and the research problem.
Author Keywords: Success of information systems, multidimensional concept, evaluation characteristics, IS quality, IS usage, satisfaction, organizational context, and performance.
Volume 69, Issue 2, November 2023, Pages 260–271
Imad-Dine BAZINE1, Ikrame EL-ABBADI2, and My Abdelouhab SALAHDDINE3
1 LAREFAG, Université Abdelmalik Essaadi, Ecole Nationale de Commerce et de Gestion, Tanger, Morocco
2 Université Hassan II, Ecole Nationale Supérieure d’Art et de Design, Casablanca, Morocco
3 Université Hassan II, Ecole Nationale Supérieure d’Art et de Design, Casablanca, Morocco
Original language: French
Copyright © 2023 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
This research work addresses the topic of the success of information systems (IS) as a multidimensional concept that requires evaluation based on four characteristics. These are the unit of analysis, the object of analysis, the timing of evaluation, and the type of IS evaluator. A literature review is presented, focusing on the various dimensions of IS success, whether tangible or intangible. These dimensions include IS quality, its usage, user satisfaction, customer satisfaction, organizational context, and performance. The objective of this article lies in highlighting the interdependent characteristics and dimensions that must be considered to measure IS success. This will enable the selection of the most appropriate criteria based on the context and the research problem.
Author Keywords: Success of information systems, multidimensional concept, evaluation characteristics, IS quality, IS usage, satisfaction, organizational context, and performance.
Abstract: (french)
Ce travail de recherche traite le sujet du succès des systèmes d’information (SI) en tant que concept multidimensionnel qui requiert une évaluation basée sur quatre caractéristiques. Il s’agit de l’unité d’analyse, l’objet d’analyse, le moment de l’évaluation ainsi que le type d’évaluateur du SI. Une revue de la littérature est présentée, portant sur les diverses dimensions du succès des SI, qu’elles soient tangibles ou intangibles. Ces dimensions incluent la qualité du SI, son utilisation, la satisfaction des utilisateurs, la satisfaction des clients, le contexte organisationnel et la performance. L’objectif de cet article réside dans la mise en exergue des caractéristiques et des dimensions interdépendantes qui doivent être prises en compte pour mesurer le succès des SI. Ceci permettra de sélectionner les critères les plus appropriés en fonction du contexte et de la problématique de la recherche.
Author Keywords: Succès des systèmes d’information, concept multidimensionnel, caractéristiques de l’évaluation, la qualité de SI, l’utilisation de SI, la satisfaction, le contexte organisationnel et la performance.
How to Cite this Article
Imad-Dine BAZINE, Ikrame EL-ABBADI, and My Abdelouhab SALAHDDINE, “A literature review on the success of information systems: A multidimensional concept,” International Journal of Innovation and Scientific Research, vol. 69, no. 2, pp. 260–271, November 2023.
