Volume 25, Issue 1, June 2016, Pages 101–120
Blaise BALUME BAKULIKIRA1
1 Licencié en psychologie à l’Université de Goma, Assistant du second mandat à la Faculté de Psychologie et des Sciences de l’Education à l’Université de Goma, RD Congo
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The present work was about the esteem of oneself and cleverness of communication of the agents of the public corporations of the city of Goma/DRC case of the DPI, ONC and FPI So, we resorted to a questionnaire as scale of Likert managed in a direct manner to a sample uncertain of 55 agents pulled by the systematic technique. To strip and to treat the data, we resorted in the software SPSS, version 18. After the survey, we got the following results: The first hypothesis stipulated that the agents of the public corporations would use a weak level of the communication cleverness (relational, of precision and summing up) at the time of their benefits. The found results clearly show that the hypothesis is varied, because, more of the half of the topics develop the cleverness of communication in a moderate manner. The results referring to the effects of the social and demographic variables as age, the sex, the level of survey, the seniority and the organization don't have can be decided in the present article. As for the second hypothesis, one expected what the esteem of oneself encourages the communication of the agents of the public corporations positively at the time of their benefits. The results to which we succeeded show with precision that the hypothesis is invalidated, because, the results advanced by agents reflect weak and non-meaningful interrelationships with the esteem of oneself. The communication is a very large survey field but the cleverness of communication is even more precise concepts. Some aspects are sometimes appreciated partially, what constitutes some points of reference marks concerning the cleverness of communication for the future research.
Author Keywords: Esteem of oneself, cleverness of communication.
Blaise BALUME BAKULIKIRA1
1 Licencié en psychologie à l’Université de Goma, Assistant du second mandat à la Faculté de Psychologie et des Sciences de l’Education à l’Université de Goma, RD Congo
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The present work was about the esteem of oneself and cleverness of communication of the agents of the public corporations of the city of Goma/DRC case of the DPI, ONC and FPI So, we resorted to a questionnaire as scale of Likert managed in a direct manner to a sample uncertain of 55 agents pulled by the systematic technique. To strip and to treat the data, we resorted in the software SPSS, version 18. After the survey, we got the following results: The first hypothesis stipulated that the agents of the public corporations would use a weak level of the communication cleverness (relational, of precision and summing up) at the time of their benefits. The found results clearly show that the hypothesis is varied, because, more of the half of the topics develop the cleverness of communication in a moderate manner. The results referring to the effects of the social and demographic variables as age, the sex, the level of survey, the seniority and the organization don't have can be decided in the present article. As for the second hypothesis, one expected what the esteem of oneself encourages the communication of the agents of the public corporations positively at the time of their benefits. The results to which we succeeded show with precision that the hypothesis is invalidated, because, the results advanced by agents reflect weak and non-meaningful interrelationships with the esteem of oneself. The communication is a very large survey field but the cleverness of communication is even more precise concepts. Some aspects are sometimes appreciated partially, what constitutes some points of reference marks concerning the cleverness of communication for the future research.
Author Keywords: Esteem of oneself, cleverness of communication.
Abstract: (french)
Le présent travail a porté sur « l’estime de soi et habiletés de communication des agents des entreprises publiques de la ville de Goma/RDC, cas de la DPI, ONC et FPI » Ainsi, nous avons recouru à un questionnaire sous forme d’échelle de Likert administré de manière directe à un échantillon aléatoire de 55 agents tiré par la technique systématique. Pour dépouiller et traiter les données, nous avons recouru au logiciel SPSS, version 18. Après l’étude, nous avons obtenu les résultats suivants : La première hypothèse stipulait que les agents des entreprises publiques utiliseraient un niveau faible des habiletés de communication (relationnelle, de précision et de récapitulation) lors de leurs prestations. Les résultats trouvés montrent clairement que l’hypothèse est nuancée, car, plus de la moitié des sujets développent les habiletés de communication de manière modérée. Les résultats référant aux effets des variables sociodémographiques telles que l’âge, le sexe, le niveau d’étude, l’ancienneté et l’organisation n’ont pas pu être tranchés dans le présent article. Quant à la deuxième hypothèse, on s’attendait à ce que l’estime de soi favorise positivement la communication des agents des entreprises publiques lors de leurs prestations. Les résultats auxquels nous avons abouti montrent avec précision que l’hypothèse est infirmée, car, les résultats avancés par des agents reflètent des corrélations faibles et non significatives avec l’estime de soi. La communication est un champ d’étude très large mais les habiletés de communication sont des concepts encore plus précis. Certains aspects sont parfois partiellement appréciés, ce qui constitue quelques points de repères concernant les habiletés de communication pour les futures recherches.
Author Keywords: Estime de soi, Habileté de communication.
How to Cite this Article
Blaise BALUME BAKULIKIRA, “Estime de soi et habileté de communication des agents des entreprises publiques de la ville de goma / RD Congo : Etude menée à la Direction provinciale des impôts, du Fonds de Promotion de l’Industrie et de l’Office National du Café,” International Journal of Innovation and Scientific Research, vol. 25, no. 1, pp. 101–120, June 2016.
