[ Construction d’une échelle de mesure évaluant la satisfaction du personnel des administrations publiques: Cas du Maroc ]
Volume 23, Issue 2, May 2016, Pages 274–288
Ellamrani Ben Hanana1 and Souad Houfaidi2
1 Doctorant en Génie Industriel, Université Hassan II, Ecole Nationale Supérieure d’Electricité et de Mécanique (ENSEM), Casablanca, Morocco
2 Department of Mechanical Engineering, Université Hassan II, Ecole Supérieure de Technologie (EST), Laboratoire de Mécanique, Productique et Génie Industriel (LMPGI), Casablanca, Morocco
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The object of this research is to outline a method of building a measurement scale assessing staff satisfaction Moroccan public administrations. The measures were built from a survey of 237 functionaries in the Casablanca-Settat region. The methodology is based on the steps recommended by the paradigm of Churchill (1979), specifically its exploratory phase based on qualitative approach using semi-structured interviews and quantitative approaches based on exploratory factor analyzes and Cronbach's alpha. This paradigm allows building rigorously instruments standard questionnaire to measure multiple scales. The results reveal a structure of staff satisfaction in 5 components with a total explained variance of 80,25%. Only the first component: Remuneration and career management restores 33,35% of the total variance. The size and skills training was excluded in this exploratory phase, it does not explain enough variance in satisfaction. The analysis of the reliability of the scales of the principal components shows that the items of each scale are correlated and coherent with each other and vary between 0,681 and 0,931. It is the same for the reliability of the total scale of which Cronbach's alpha of 0,841.
Author Keywords: satisfaction, measurement scale, public administrations, dimensions of satisfaction, validity of the measurement scales.
Volume 23, Issue 2, May 2016, Pages 274–288
Ellamrani Ben Hanana1 and Souad Houfaidi2
1 Doctorant en Génie Industriel, Université Hassan II, Ecole Nationale Supérieure d’Electricité et de Mécanique (ENSEM), Casablanca, Morocco
2 Department of Mechanical Engineering, Université Hassan II, Ecole Supérieure de Technologie (EST), Laboratoire de Mécanique, Productique et Génie Industriel (LMPGI), Casablanca, Morocco
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The object of this research is to outline a method of building a measurement scale assessing staff satisfaction Moroccan public administrations. The measures were built from a survey of 237 functionaries in the Casablanca-Settat region. The methodology is based on the steps recommended by the paradigm of Churchill (1979), specifically its exploratory phase based on qualitative approach using semi-structured interviews and quantitative approaches based on exploratory factor analyzes and Cronbach's alpha. This paradigm allows building rigorously instruments standard questionnaire to measure multiple scales. The results reveal a structure of staff satisfaction in 5 components with a total explained variance of 80,25%. Only the first component: Remuneration and career management restores 33,35% of the total variance. The size and skills training was excluded in this exploratory phase, it does not explain enough variance in satisfaction. The analysis of the reliability of the scales of the principal components shows that the items of each scale are correlated and coherent with each other and vary between 0,681 and 0,931. It is the same for the reliability of the total scale of which Cronbach's alpha of 0,841.
Author Keywords: satisfaction, measurement scale, public administrations, dimensions of satisfaction, validity of the measurement scales.
Abstract: (french)
L’objet de cette recherche vise à exposer une méthode de construction d’une échelle de mesure évaluant la satisfaction du personnel des administrations publiques Marocaines. Les mesures ont été construites à partir d’une enquête menée auprès de 237 fonctionnaires dans la région du Casablanca-Settat. La méthodologie adoptée repose sur les étapes préconisées par le paradigme de Churchill (1979), plus précisément sa phase exploratoire qui repose sur des approches qualitatives à l’aide des entretiens semi-directifs et des approches quantitatives basées sur des analyses factorielles exploratoires et l’alpha de Cronbach. Ce paradigme permet de construire avec rigueur des instruments de mesure de type questionnaire à échelles multiples. Les résultats révèlent une structure de la satisfaction du personnel en 5 composantes avec un total de variance expliquée de 80,25%. Seule la première composante : Rémunération et gestion de carrière restitue 33,35% de la variance totale. La dimension formation et compétences a été exclue dans cette phase exploratoire, elle n'explique pas suffisamment de variance de la satisfaction. L’analyse de la fiabilité des échelles des composantes principales montre que les items de chaque échelle sont corrélés et cohérents entre eux et varie entre 0,681 et 0,931. Il en est de même pour la fiabilité de l’échelle totale dont l’alpha de Cronbach est de 0,841.
Author Keywords: satisfaction du personnel, échelle de mesure, administrations publiques, dimensions de satisfaction, validité des échelles de mesure.
How to Cite this Article
Ellamrani Ben Hanana and Souad Houfaidi, “Construction of a measurement scale assessing people satisfaction of public administrations: the case of Morocco,” International Journal of Innovation and Scientific Research, vol. 23, no. 2, pp. 274–288, May 2016.
