[ قياس إدراك جودة الخدمات الفندقية من وجهة نظر الزبائن - دراسة ميدانية لفنادق مدينة طرابلس من فئة الخمسة نجوم ]
Volume 19, Issue 2, December 2015, Pages 335–346
Mahmoud Mohamed ben Masoud1
1 Faculty of Economics, Al-Asmarya Islamic Univesrity, Lybia
Original language: Arabic
Copyright © 2015 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The overall objective of the research to measure the recognition of customers for the quality of hotel services of five-star hotels. The review of previous studies then field study was conducted which included hypotheses, the research community, and the final section includes the results, conclusions and recommendations. A questionnaire was preparing and distributed to the five hotels of the five-stars hotel in the city of Tripoli, with the adoption of a number (85) out of a questionnaire (110) have been distributed. The results showed that most of the opinions of the sample feel good about the quality of services provided to them in five-star hotels. The results conclude to number of recommendations which it must provide more attention to follow up the latest developments in the field of hotel service technology, provide more than the necessary facilities for guests, as it should be further studies and research on the subject of research with the aim of raising the quality of hotel services level.
Author Keywords: Five stars Hotel, Triploi, Quality, Hotel Service.
Volume 19, Issue 2, December 2015, Pages 335–346
Mahmoud Mohamed ben Masoud1
1 Faculty of Economics, Al-Asmarya Islamic Univesrity, Lybia
Original language: Arabic
Copyright © 2015 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The overall objective of the research to measure the recognition of customers for the quality of hotel services of five-star hotels. The review of previous studies then field study was conducted which included hypotheses, the research community, and the final section includes the results, conclusions and recommendations. A questionnaire was preparing and distributed to the five hotels of the five-stars hotel in the city of Tripoli, with the adoption of a number (85) out of a questionnaire (110) have been distributed. The results showed that most of the opinions of the sample feel good about the quality of services provided to them in five-star hotels. The results conclude to number of recommendations which it must provide more attention to follow up the latest developments in the field of hotel service technology, provide more than the necessary facilities for guests, as it should be further studies and research on the subject of research with the aim of raising the quality of hotel services level.
Author Keywords: Five stars Hotel, Triploi, Quality, Hotel Service.
Abstract: (arabic)
يتمثل الهدف العام للبحث في قياس إدراك الزبائن لجودة الخدمات الفندقية للفنادق ذات الخمسة نجوم. وقد تم استعراض الدراسات السابقة ومن ثم أجريت الدراسة الميدانية حيث شملت فروض البحث، مجتمع البحث، والقسم الأخير تتضمن النتائج ثم الاستنتاجات فالتوصيات. حيث تم إعداد استبانة خاصة بالبحث، وتم توزيعها على خمسة فنادق من فئة الخمسة نجوم في مدينة طرابلس، حيث تم اعتماد عدد (85) استبانة من اصل (110) تم توزيعها. وقد اشارت النتائج إلى أن معظم أراء العينة تشعر بالرضا عن مستوى جودة الخدمات المقدمة لها في فنادق الخمسة نجوم. وخلصت النتائج إلى عدد من التوصيات وهي أنه يجب توفير المزيد من الاهتمام بمتابعة احدث التطورات في مجال تكنولوجيا الخدمة الفندقية، توفير المزيد من التسهيلات اللازمة للنزلاء، كما يجب أن يتم إجراء المزيد من الدراسات والأبحاث عن موضوع البحث وذلك بهدف رفع مستوى جودة الخدمات الفندقية
Author Keywords: فنادق الخمسة نجوم، طرابلس، الجودة، خدمات فندقية.
How to Cite this Article
Mahmoud Mohamed ben Masoud, “Measuring the Recognize of Quality Hotel Services from the Perspective of Customers (Field study for the Five Stars Hotels of Tripoli City),” International Journal of Innovation and Scientific Research, vol. 19, no. 2, pp. 335–346, December 2015.
