[ La certification qualité et la performance des organisations : Quelles convergences ? Etude de cas au sein de la Nouvelle Société AMADIR dans le grand Agadir ]
Volume 11, Issue 2, November 2014, Pages 598–610
Lamia El Kahri1, Ali Rachidi2, and Mostapha Amri3
1 Doctorante En Sciences et Techniques de Gestion, Equipe de recherche en économie de transport, technologies de l'information et logistique, Université IBN ZOHR/ENCG, Agadir, Maroc
2 Enseignant chercheur, Université IBN ZOHR/ENCG, Agadir, Maroc
3 Enseignant chercheur, Université IBN ZOHR/ENCG, Agadir, Maroc
Original language: French
Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The companies become increasingly conscious that their development and their competitiveness pass by the integration of the approach quality within their organization. In this direction, the certification seems a strategic action of the search for excellence. This article aims at studying the impact of certification on the performance of the companies while being based on a case study within the business AMADIR New Company in Agadir.
Author Keywords: Approach quality, quality certification, performance, Agroalimentary Company, normalize ISO, TQM.
Volume 11, Issue 2, November 2014, Pages 598–610
Lamia El Kahri1, Ali Rachidi2, and Mostapha Amri3
1 Doctorante En Sciences et Techniques de Gestion, Equipe de recherche en économie de transport, technologies de l'information et logistique, Université IBN ZOHR/ENCG, Agadir, Maroc
2 Enseignant chercheur, Université IBN ZOHR/ENCG, Agadir, Maroc
3 Enseignant chercheur, Université IBN ZOHR/ENCG, Agadir, Maroc
Original language: French
Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The companies become increasingly conscious that their development and their competitiveness pass by the integration of the approach quality within their organization. In this direction, the certification seems a strategic action of the search for excellence. This article aims at studying the impact of certification on the performance of the companies while being based on a case study within the business AMADIR New Company in Agadir.
Author Keywords: Approach quality, quality certification, performance, Agroalimentary Company, normalize ISO, TQM.
Abstract: (french)
Les entreprises deviennent de plus en plus conscientes que leur développement et leur compétitivité passent par l'intégration de la démarche qualité au sein de leur organisation. Dans ce sens, la certification apparait comme une action stratégique de la recherche d'excellence. Cet article vise à étudier l'impact de la certification sur la performance des entreprises en s'appuyant sur une étude de cas au sein de l'entreprise Nouvelle Société AMADIR dans le grand Agadir.
Author Keywords: Démarche qualité, certification qualité, performance, entreprise agroalimentaire, norme ISO, MQT.
How to Cite this Article
Lamia El Kahri, Ali Rachidi, and Mostapha Amri, “The quality certification and the performance of organizations: what convergences? Case study within the New Company AMADIR in Agadir,” International Journal of Innovation and Scientific Research, vol. 11, no. 2, pp. 598–610, November 2014.
