Purpose: Understand the definition of quality management and its important factors. Study the advantage and disadvantage of quality management in various fields.
Methodology: Literature reviews and case study will be used to obtain information thus forming ideas. Other research methods such as experiment, data acquisition, and analysis might be used in the following works.
Findings: Quality management is a useful technique in various fields, such as: business, education, non-profit organizations. There are five factors that have distinct impact on quality management: management style, leadership, employee involvement, customer satisfaction and quality standard.
Research limitations/implications: The definition of quality management is ambiguity in some aspects. Many middle managers are not very clear with the difference between quality assurance, quality control and quality management.
Practical implications: Quality management is not only confined into quality aspect. It is also contributing in making profit for the organization.
Originality/value: This paper engaged into investigating the benefit of quality management in different area and studies its factors which affect the performance of quality management. A new model has been built to illustrating the importance of quality management and its factors.