|
Twitter
|
Facebook
|
Google+
|
VKontakte
|
LinkedIn
|
 
 
International Journal of Innovation and Scientific Research
ISSN: 2351-8014
 
 
Thursday 17 October 2019

About IJISR

News

Submission

Downloads

Archives

Custom Search

Contact

Connect with IJISR

   
 
 
 

Factors Influencing Corporations to Outsource: A Case Analysis of MBE Corporation


Volume 19, Issue 2, December 2015, Pages 284–289

 Factors Influencing Corporations to Outsource: A Case Analysis of MBE Corporation

Jet Mboga

Original language: English

Received 12 June 2015

Copyright © 2015 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract


The contracting out of an internal business process to a third party company could benefit corporations in their ability to focus on core competency, the increase of productivity, and ability to lower costs associated with running the organization. The purpose of this qualitative research was to explore and assist the decision makers in outlining the benefits their corporation would acquire by opting to outsource instead of using in-house employees to perform the customer service tasks. The participant population consisted of a purposeful sample of 20 members of the organizational management team with a range of 1 to 15 years of working experience. The findings confirmed the following themes (a) cost reduction and innovation, (b) clients achievement of a competitive advantage by enforcing cost reductions, (c) improve performance, and (d) firm can gain efficiencies. The proposed results could contribute to the understanding of the pros of outsourcing by corporations that are persistent in using in-house employees and skeptical about using third party outsourcing companies for their services.

Author Keywords: Outsourcing, Domestic, Offshore, Business process outsourcing (BPO).


How to Cite this Article


Jet Mboga, “Factors Influencing Corporations to Outsource: A Case Analysis of MBE Corporation,” International Journal of Innovation and Scientific Research, vol. 19, no. 2, pp. 284–289, December 2015.